walker edison furniture customer service

I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. Thank you for reaching out. Call lasted 6 minutes, no call back received. ****************** opted to wait for the warehouse to re-open. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. BBB is here to help. Get free shipping on qualified Walker Edison Furniture Company products or Buy Online Pick Up in Store today. #1 Home Improvement Retailer Store Finder Truck & Tool Rental For the Pro Gift Cards Credit Services Track Order Track Order Help The Home Depot Logo To See Inventory Choose A Store Delivering to I was overcharged. Doing Business As: Walker Edison. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. Participating Rounds. In one of the drawers the screws were too big for the hole so the wood ended of splitting. I made photos and emailed the company that day. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. 11/19 my order was confirmed via email, order #**** It was received damage on the box and frame (I have photos). Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. Voicemail box is full, couldnt leave message. Richard & Son Customer Service line at 1-877-727-1909 Dents and scraps on the outside. At this point, I want to return this item for a full refund as it has caused me too much aggravation. was on hold for 20 minutes. Order number ******************* Order Total $369.99 and $399.59 with tax. WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box Once I envolved BBB I was contacted by customer service. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. If you could let us know once that is done, we can get this taken care of for you. I emailed the company 2 mores times after the phone call, and still no reply. Manufacturer told me of their online form to complete and send pics. They couldve wipe it off but didnt care enough to. Thank you for reaching out and providing that feedback, it is greatly appreciated. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. I'm just trying to get the necessary hardware, which was never packed in the box. The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. As a matter of policy, BBB does not endorse any product, service or business. The unit was sent at her request to replace the original piece she received with damange. This information is 12/3/21: called support. 12/7: called support. This Customer originally reached out to us when our warehouse was closed due to a corporate move. Please note that Klarna does not verify whether the user has used or purchased the product. The link goes nowhere and the tracking number is the same as the order number. 1. Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. I'd never do business with them again and quite frankly, I'd return the product if I could. I went weeks with no response at all. It did not and the order was marked as 'delivered.' spoke with a woman who promised a call back by EOD. I bought a Walker Edison bed through Amazon. They are absolutely scamming and I don't use that word lightly. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. Cannot leave voicemail because voicemailbox is full. We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. Industry: Furniture and Home Furnishings Retailers 5. Inquiry # ******. Customer Rating. on hold as I type this. I ordered a desk from Home Depot which shipped from Walker Edison. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). 6 complaints closed in the last 12 months. It arrived Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. Drive-thru service available at all WebTo begin the process, call the P.C. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, Unfortunately we didn't realize that until after the fact! I ordered a tv stand from Walker Edison on January 4, 2023. It was awful quality and at this point I want nothing to do with them. Purchase price $284.76 on 12.29.22. I purchased this product on 04-08-2022. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. Thank you for notifying us of this Customer complaint. Thank you! Unfortunately, ************** did not wish to review another unit and requested a refund. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. Our sincerest apologies for the delayed response time, we are currently working through a back log. Awful company through and through. Im just gonna list all the things that were wrong with pictures: Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. 11/30: emailed support@walkeredisonshop.com again. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They admitted this to me in email almost immediately and said they were refund me. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. See details. So I called them and during phone call was disconnected and not at my end. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. No one has even personally emailed me to say they will take care of my issue. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. I knew that wasn't the case because it was too many parts damaged. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. Which I did and they just forwarded it back to W.E. I want to know where my coffee table is, and if they ever plan on sending it to me. Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. 12/2: i called support at **********. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Deck set-off-season -stored in basement of home. So, I filled out a missing parts form from Walker Edison and they never replied. Well guide you through the process. WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. Thank you for your patience and understanding. Holding. No response The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. WebOverview. Flowing up again regarding the status of hardware or another unit. Someone tried to cover up a scrape with white paint but it got on the brown part of the wood so now its really obvious. No one has returned my emails and I have sat on silence holds for over 2 hours. I ordered a bed frame from Walker Edison which arrived on 1.2.23. I consider this case taken care of as we offered the Customer the desired settlement noted below. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, I brought it to his attention and he assumed it was because it's made of wood. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. All locations close daily for lunch, 12-1. The pieces all went together wonderfully and the tv stand is very sturdy. I ordered two pieces of furniture on 11/19. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. Customer Reviews are not used in the calculation of BBB Rating. Hang up. No one ever called me back. I have never had an issue such as this with any company I have ordered from such as this one. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. Note that complaint text that is displayed might not represent all complaints filed with BBB. BBB Business Profiles may not be reproduced for sales or promotional purposes. directly. It appears the company has no interest in replacing the damaged part of the desk. BBB Business Profiles generally cover a three-year reporting period. Our complaint is similar to others here. Per the records I see, we shipped her the parts she needed once our warehouse opened. ***********,I do apologize for the delay.You order has been approved for the hardware pack.As soon as my parts team ships your order and I have tracking I will forward it to you. WebDEMCO MEMBER SERVICE CENTERS. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email atservice@walkeredison.com I'm still in need of something asap as I cannot assemble me bed. They never called back. This is currently the cheapest offer among 5 stores. I had one screw that was stripped and wasnt able to use it. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. Thank you for reaching out and providing that feedback. I sent an email to their customer service and they didn't reply until I called their phone number. BBB Business Profiles are subject to change at any time. Better Business Bureau: The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail.

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walker edison furniture customer service

walker edison furniture customer service