hackney council repairs

SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. These acts of reuse help our community and reduce waste. Your home collection will be scheduled for a time to suit you. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. Hackney Repairs Hub frontend Allows agents and managers to raise, review, approve and close work orders. When we started working with Hackney, the vast majority of repairs were reported by phone. We give the donated toys to charitable organisations and educational centres, for children across the borough. 2008 - 2023. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. Requests for repairs to communal areas should also be made through the repairs contact centre. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. . investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation. Housing needs modernisation at Hackney Council - Made Tech To do this, wipe down affected areas with a specialist mould spray instead of using products like bleach or washing up liquid as they do not kill the mould effectively. It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. It was not an easy period for anyone and I am really grateful for their efforts. Cyber attack: Hackers post Hackney Council's 'stolen documents' Given the nature of an investigation into staff behaviour and to ensure we comply with data protection rules, it may not be possible to keep you fully informed of any outcome or specific action taken against a member of staff. View map, The Lighthouse dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. Collect it in a water butt and you can have your own mini reservoir for watering your garden. But there are other causes of damp, such as: If you are experiencing damp in your home, please contact our repairs contact centre. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. 4. They can book appointments for simple repairs themselves at times that suit them. The Mayor of Hackney has set out an action plan. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. You should also report gas leaks to National Grid. That means freeing up time for a busy call centre agent to process more complex cases. Hackney logo A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. glazing repairs to shared doors or stairway windows, structure and external walls to your block. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. dxw has been working with Hackney Council to improve the public beta of the Report a Repair service. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. Working together, Hackney and dxw developed the Report a Repair service from alpha to a simple beta that was made available to residents at the end of February. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. - is an enhanced version of the system that was in place before the cyberattack. We worked with Hackney Council to reduce the burden of calls to their housing repairs call centre and provide a better user experience for residents. If we do need to do this, you will be kept fully informed. Purdy's have a five-year contract with Hackney Council, with a potential further four-year extension and additional planned . Watch our video about tackling damp and mould in the home. Beta This is a new service - your feedback will help us to improve it. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. The Dextrous Web Ltd, trading as dxw. To do this, it engaged us to work in partnership with FutureGov. This is significant because the cost of sending a plumber or electrician out to a repair job that they dont have the skills to fix is much higher than an agent taking a call and making sure the right tradesperson is sent out. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. The monthly satisfaction figure for July 2022 was 77.9% compared to 69.4% in June 2022 and 65.5% in May 2022. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. A good start. Hackney . Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. The dxw newsletter is a regular update on what we've been doing and thinking about. Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. Sign in | Hackney Repairs Hub It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. From Wednesday 19 April, find them at Clifden Centre in. While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. Hackney Council is celebrating the 75th anniversary and the incredible contribution of the Windrush Generation in shaping the future of Britain, through a series of events, activities, exhibitions, workshops throughout the year. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. If you have any issues with Repairs Hub, . Once you give us your clothes we will categorise them and give you tokens in return. in some cases it may be possible to resolve your complaint without the need for a full investigation. An example of a normal repairwould bereplacing tap washers. Sign in Sign in with Google. All rights reserved. Great place to work. In that short space of time, we were able to understand how the service was performing, test the service with users, decide what improvements we could make, make the changes, and provide the infrastructure to support future improvements. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. In June 2022 the Council received 14,000 calls relating to repairs. Hackney Councils drive to continually enhance its housing repairs service has taken a big step forward with the clearing of the backlog of repairs built up during the Covid-19 pandemic. Contact them as soon as possible so they can arrange a visit. Coffee and hot drinks are free if you bring your own mug. You can report emergency repairs 24 hours, 7 days a week. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. if your complaint covers more than one issue there may be a need to handle them as separate complaints. Between 2018 and 2020, Hackney is building 2,000 new homes. In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. Therefore, our complaints procedure cant deal with such matters. Please contact the repairs department on 020 8356 3691 for required repairs" Join Loanhood for one-to-one guidance. Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. This means your unloved clothes will have a second chance in a new home. Rolling drop and swap you will be able to drop and swap all day, so from 11am to 3.30pm you can drop and swap your items. Hackney Council Pay & benefits reviews - Indeed 6617101. The general provisions of the complaints procedure will apply;however, please state that your complaint is being made under the fluency duty. London WC2B 4HN If you own the property, please see our leaseholder contact details page. Report a Repair: our work with Hackney Council - dxw Hackney Libraries and the Sustainability team are working together to provide extra support for residents this winter. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Hackney Council Jobs - 2023 | Indeed.com Drive to improve our repairs service continues as pandemic backlog cleared Skip to main content. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. The exhibition, 1980s People Power - The Campaign for St Leonards Hospital, co-curated with members of Hackney Health Emergency, marks the 40th anniversary of efforts to save the buildings, which served as a general hospital until 1984. The project was established when Hackney Councils public health and football development teams approached Celtic FC Foundation after local refugees and asylum seekers said that they wanted more football-based activities and opportunities to exercise and build friendships and new networks.Saturdays tournament was the final stage of the project, a pilot aimed at improving physical and mental health outcomes of asylum seekers living in hostel accommodation in Hackney. Residents and visitors are invited to attend a special free event and display commemorating the 40th anniversary of the campaign for St Leonards Hospital, entitled 1980s People Power, at Hackney Museum on Thursday 4 May, from 6-7.30pm. Uprising Community Club- A street party to showcase and celebrate the 75th Anniversary of Windrush, including music, poetry, dance, food, a puppet show and a fashion show. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. 81 Aldwych While it has shattered lives and brought immense suffering, it has also galvanised many to take action against racism.On her recent visit to Hackney, Stephens mum Doreen Lawrence spoke up against institutional racism and the need for change.

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hackney council repairs

hackney council repairs