bt youview box stuck on loading

The factory reset keeping recordings worked! I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on I take it you arent on a YouView contract with Plusnet, or you would have their box? Worked fine until last night. Read our cookie policy. I bought the box a few years ago to record and access freeview channels. See our connection guide. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. on I've tried that about 15 times now, to no avail. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. 17h07. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. on 11:35 AM, on 01:40 PM. My YouView box no longer starts up. Access from your Country was disabled by the administrator. We know how important recordings are so we do offer options to keep your recordings. I'm happy the new box is working well. 14-12-2020 T1000 boxes have a reputation for premature hardware failure. 04-04-2020 You view box stuck on loading page - BT Community Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Solved: Youview box stuck on loading screen - BT Community Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. I am now trying a full factory reset. Sadly factory reset stopped at set up broadband connection. Me too, on my DTR1010. You would be indeed wise to get your money back. Not sure what box model you have? Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. A YouView Box FAQ. Some would say that yours has done well to last three years. 17h05 Release both buttons a few seconds after the BT logo appears on the TV screen. on On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Have you upgraded recently ? Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? You do not have permission to remove this product association. With regards to the non loading, this is normally a sign of a catastrophic failure. The YV persistently tells me it can't connect to the internet. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Update: Looking at some of the advice on this site, I have tried some of the reset options. Hope you're keeping well in these strange times! Worked fine until last night. TalkTalk is sending a new TV box. on I'm with PlusNet fibre using a TalkTalk box. Go to the main menu by pressing the blue Home (or YouView) button on your remote. It is a bt youview box. 04-04-2020 12:11 PM. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. p.s. Need help with these connections? It is strange because the catch up players work fine. We have a tv contract with bt. . 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. I have had a retail Youview box almost two years now and have had very little problems with it. My box has a repeat problem. 15-12-2020 This is the first problem that's a bit of a killer :-(. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. There are various different levels of reset modes 2 (factory reset keeping recordings) . 14-12-2020 If you're a BT TV subscriber with an active BT subscription, BT will replace the box. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Then find your instructions below. on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. When I powered it back on, it seemed to work again. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Thanks for posting back with what seems a positive result. All rights reserved. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". on Thanks. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. 10h41, on I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. YouView box not booting. 05-07-2022 13-04-2020 Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. Myview recordings and scheduled does the same. 12-04-2020 04:00 PM. To have two die on you like this sounds like very bad luck. YouView TV Ltd 2023. Hi, no I don't have a subscription. All rights reserved. It is described at . please let us know how you get on with a4K recording. Glad our loyalty colleagues were able to help. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. on It looks like you're new here. Factory reset, delete recordings. 24-04-2019 03:34 PM, on 11:52 AM. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Release the down button and press the power button to say yes. My YouView box no longer starts up. - edited 02:48 PM, on Read our cookie policy. It just seems to get stuck on the YouView loading screen forever. Thankfully most of the programmes were also recorded on my freeview play box. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Box stuck in nearly ready - YouView Support 03:09 PM. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . If this does not do the trick, then your device may be due for a software update. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Yes everything seems to be working correctly. I've seen a packageremoved when a fibre upgrade has been done. It also failed any recordings set up remotely or more than 24 hours in advance. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. Already know your box model? I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 06-05-2019 This can be causes by it being knocked while it was turned on. Question - Help for a frozen Humax Youview DTR-T1000 box Youview Box stuck on please wait Digital Spy Until I saw this thread, I was blaming that for this symptom. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Internet/USB Recovery, keep recordings. We use cookies on our website. Take a look at the forum I mentioned. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. Many thanks. 20h56. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. This first happened about a week ago. 20h29. on You can restore your box back to its factory settings, letting you start again from a clean slate. 01-05-2019 At that time, I switched it off and left it unplugged for a minute or two. Luckily I managed to watch other recordings on catchup. Any advice would be appreciated. This site uses cookies. Factory reset, keep recordings. Switch on the power switch on the back of your box and a red light should appear on the front. The Ethernet cable is securely connected to the Ethernet port. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. If you speak with our customer loyalty teams they can add This to the account for you. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . 04-04-2020 We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Humax say that the failure rate is within industry norms, but they would, wouldn't they. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. I would still be inclined to get it replaced under warranty. (As fine as they ever do on my poor internet connection lol). on BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Yes I received my new box and it all seems to be working fine. Hi, thanks for your reply. Sorry you are experiencing a problem with BTTV. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Hi John. OpenReach engineers to the house. This happened to me a couple of weeks ago. Make sure you keep the box in standby. 04-04-2020 Thanks for your time and help. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. The box light will turn blue, Press the button on the top of the box. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. If you look on the public YouView forum, there may be posts there showing you how to do it. Model number 91-00438. The broadband still keeps dropping. Welcome to the Digital Spy forums. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. If youre using Powerline adapters, make sure these are connected also. Maintenance mode is used to recover your box when something has gone wrong with it. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. IThanks for that, I'm surprised it lasted less than a year. 9h11. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! 01-05-2019 So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Solved: YouView box not booting - TalkTalk Help & Support My husband . It is described at. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Ive done a factory reset to no avail, any ideas? I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. BT freeview stuck on "loading" - YouView Community I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Are you currently in a TV contract with BT ? Only change is that I had to switch channels on broadband recently. Cheers . Are you familar with perforing maintenence mode resets on Youview boxes? I'm really glad to hear you've received the new box and all appears to be well. Hi@SiGreenwood thanks for sending over your details. YouView TV Ltd 2023. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Visit our full contacts page here. Visit our full contacts page here. We need to access Maintenance Mode from the start up screen. Select Update Software. If you want to continue, just enter the numbers shown on the screen . It looks like you're new here. I've tried all the options on Matainence Mode and get an error all the time. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. I think that hardware failure is a possibility. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. More info. Hi, my youview box is stuck on the loading page. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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bt youview box stuck on loading

bt youview box stuck on loading