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Ask your internet company if they participate in the ACP or use our online tool to find a participating company near you. Answer: The Lifeline program is a federal initiative designed to provide low-income consumers with affordable access to phone and internet services. Please provide as much detail as possible, including the name and contact information of the individuals involved and the companies they are using to receive Lifeline-supported phone service. The biggest change in this proposal is to put in additional requirements to ensure that carriers enrolling subscribers can verify that the person is still living. Acceptable documentation for income eligibility verification includes: The prior year's state, federal or Tribal tax return; current income statement from an employer or paycheck stub; Social Security statement of benefits; Veterans Administration statement of benefits; retirement or pension statement of benefits; Unemployment or Workers' Compensation statement of benefits; federal or Tribal notice letter of participation in General Assistance; or divorce decree, child support award, or other official document containing income information. These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC). 202-418-0500, FY 2024 Congressional Budget Justification, FCC Announces $66 Million in Outreach Grants to Fund Projects to Expand Participation in ACP, FCC Targets Over $7M Toward Affordable Connectivity Program Awareness, Chairwoman Shares Proposal for 2nd Funding Chance to Promote ACP, a dedicated FCC process for ACP complaints, find more information about how to participate, Public Notice: FCC Announces ACP Pilot Program Grants Target Funding, News Release: FCC Targets Over $7M Toward Affordable Connectivity Program Awareness, Public Notice: NCOP and TCOP Funding Announcement, New Release: FCC Announces $66 Million in Outreach Grants to Fund Projects to Expand Participation in ACP, Chairwoman Rosenworcel Shares Targeted Proposal to Offer Another Chance for Funding to Promote ACP, FCC Provides Additional Information Concerning ACP Pilot Programs, FCC Creates 'Your Home, Your Internet' Pilot Program, FCC Establishes Affordable Connectivity Outreach Grant Program, WCB seeks comment on petitions filed by USTELECOM - The Broadband Association and Verizon, FCC Hosts Virtual Event Tour to Promote ACP Enrollment, Over 10 Million Households Enrolled in Affordable Connectivity Program, FCC Releases Rules To Implement Affordable Connectivity Program, FCC Adopts Rules To Implement Affordable Connectivity Program, Chairwoman Rosenworcel Debuts Draft Rules for Affordable Connectivity Program, FCC Announces Affordable Connectivity Program, FCC Provides Additional Guidance on Affordable Connectivity Program, WCB Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, FCC Seeks Comment on the New Affordable Connectivity Program. Enter your login credentials (username and password) and sign in to your account. Two Steps to Enroll Apply Now Go to AffordableConnectivity.gov to submit an application or print out a mail-in application. Box Address for ACP and Lifeline Customer Support Centers (CSC). If you are a person with a disability and need assistance with your Lifeline application, contact the Lifeline Support Center or call 800-243-9473. The Lifeline Eligibility Pre-Screening tool available at https://www.lifelinesupport.org (select "Do I Qualify?") Lock The FCC is currently developing the Emergency Broadband Benefit Program that Congress created in the recent COVID relief legislation. Enter the code and click Verify. Empowering consumers to choose the service plan that best meets their needs (including a plan they may already be on); Ensuring consumers have access to supported broadband services regardless of their credit status; Prohibiting providers from excluding consumers with past due balances or prior debt from enrolling in the program; Preventing consumers from being forced into more expensive or lower quality plans in order to receive the ACP; Ensuring that consumers are not liable for early termination fees; Reducing the potential for bill shock or other financial harms; Allowing ACP recipients to switch providers or broadband service offerings; and. [12] As of August 2019, Pai's latest Lifeline proposal had not been made public, but the FCC said that the lifeline identity verifier would be rolled out in the US by the end of 2019.[12]. The National Verifier is a centralized system established by the FCC and operated by USAC that verifies Lifeline applicants' eligibility and recertifies subscriber eligibility annually. If you have not already created an account, click the Sign In button in the upper right corner of the screen, and then click Create An Account on the right side of the page. Subscribers will not receive written notice that USAC received their form after it is submitted, however they will be able to call the Lifeline Support Center for their status or the service provider can access this information via the Recertification Subscriber Status Report in NLAD. In these instances, additional information may need to be supplied by the consumer, as certain applications may call for fresh data and requirements. Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands). [1], Lifeline is available to eligible low-income subscribers in every state, territory, commonwealth, and on tribal lands. Fill out the required information to create your account. Already Receive Lifeline? Program and Income Verification Unused balance will not carry over from month to month. FCC rules prohibit more than one Lifeline service per household. For instance, low-income subscribers who qualify may receive a Lifeline discount on either a home telephone or a wireless telephone service, but they may not receive a Lifeline discount on both services at the same time. The Lifeline Across America Working Groupinitiated a study and compiled a report in 2006 where it presented its observations and conclusions concerning best practices for outreach on the Lifeline program. Provide a printed map (such as an image from Google maps) that contains a pin and latitude and longitude coordinates identifying the location of the consumer's primary residence. .gov website belongs to an official government Once when you first enroll, and once every year that you have Lifeline-supported service. Please refer to the ACP Bulletins page and Lifeline Announcements page for more details. Lifeline support is available to eligible low-income subscribers living in group living facilities. Recertification is an annual requirement for Lifeline subscribers. The National Verifier is responsible for assessing the qualification of individuals seeking Lifeline benefits. Lifeline is part of the Universal Service Fund. You can: Already in a low-income program with a non-Lifeline provider? Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. For low-income consumers living on Tribal lands, Lifeline provides a monthly discount of up to $34.25 off the cost of telephone service, broadband Internet service, or bundled services (either wireline or wireless). Please refer to the. If we cannot confirm your eligibility automatically, we will request additional documentation from you and provide information on how you can submit those documents for review. If a subscriber or his or her household currently has more than one Lifeline-discounted service, they must de-enroll from other Lifeline services immediately or be subject to penalties. Please note that, pursuant to a waiver approved by the FCC, recertification requirements for those subscribers living on Tribal lands has been suspended until January 31, 2023. Question 4: Can I use Lifeline benefits for both my phone and internet service? Not required to offer Lifeline voice where: 51% of Lifeline subscribers in a county obtain Lifeline BIAS (NLAD and Opt-out date); There are at least 3 other Lifeline BIAS providers that each serve at least 5% of the Lifeline BIAS subscribers in that county (NLAD and Opt-out data); and, The ETC does not receive high-cost support in that area. Keep in mind that this ID can also be utilized for various other advantages. Below are highlights of the reforms made in the 2016 Lifeline Modernization Order: * Minimum service standards and support amounts will be implemented on the later of December 1, 2016 or 60 days after PRA approval. Lifeline provides subscribers a discount on monthly telephone service purchased from participating providers in the marketplace. It determines whether consumers are eligible for Lifeline. Providers who choose to provide devices to their consumers must offer devices that are equipped with hotspot functionality, in accordance with the following transition period: Supplemental Nutrition Assistance Program (SNAP), Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR), Head Start, Income at or below 135% of the Federal Poverty Guidelines, Veterans Pension and Survivors Benefit Programs, Low-Income Home Energy Assistance Program. Life Wireless provides free phone service as well as free government phones by state, with qualifying enrollment through the Lifeline phone program. USAC strongly recommends including a Household Worksheet with your application: English Spanish ( Household Worksheet Instructions also available in 9 other languages) Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center. You may apply directly through the Lifeline programs National Verifier online portal (https://nv.fcc.gov) or by mailing a paper application form (available at the National Verifier online portal after entering your state). The chart below provides a high-level overview of the typical recertification timeline: USAC will conduct outreach to subscribers who did not pass the automated data source check to inform them of their requirement to recertify their continued eligibility. Eligibility Verification - Universal Service Administrative Company The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. Talk to your provider for more information. If your eligibility cannot be confirmed automatically or through any documentation you provide you will be unable to enroll or may be de-enrolled from the Lifeline program. If you're looking for more information about the Affordable Connectivity Program go here. 2. Box 9100 Wilkes-Barre, PA 18773. It aims to ensure that eligible households can stay connected to essential services, such as healthcare, employment, and education resources. Lifeline Support for Affordable Communications If you become ineligible, you must contact your provider immediately to de-enroll from the program. nationalverifier.servicenowservices.com Any mail sent to the old mailing address will be forwarded for a period of time. The FCC's Enforcement Bureau maintains a dedicated Lifeline Fraud Tip Line 1-855-4LL-TIPS (or 1-855-455-8477) and an email address Lifelinetips@fcc.gov to facilitate reporting of possible fraud in the program. Visit the National Verifier website at https://nv.fcc.gov/lifeline. Please note that any NLAD Dispute Resolution request sent two business days before full (hard) launch will be rejected. You can apply your Lifeline and ACP benefit to the same or separate services. Service providers will be able to see which subscribers are currently undergoing recertification via the Recertification Subscriber Status Report in NLAD. Use our search tool to find a company that offers ACP discounts. Once you have logged in, navigate to the appropriate section or page to view the status of your application. Data checks for duplicate benefits for the same person or the same address. Once we approve your application for the ACP benefit, you can choose a company that offers ACP discounts and sign up for service. Services are provided at SafeLink's discretion. If you have a question about whether your Lifeline service and equipment is accessible, contact the FCC's Disability Rights Office at 202-418-2517 (voice), at 844-432-2275 (videophone for American Sign Language (ASL) users), or DRO@fcc.gov. If you have questions about your application, or would like an application mailed to you, contact Lifeline at (800) 234-9473 or LifelineSupport@usac.org. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal. Your internet company will provide the discount to you. Lifeline is an FCCprogram that helps make communications services more affordable for low-income consumers. Failure to recertify during this time will result in automatic de-enrollment. You must choose which service you would like to receive the discount on. You may also contact USAC's Lifeline Support Center for assistance at 1-800-234-9473 or lifelinesupport@usac.org. If you live on Tribal lands, you can receive a discount of up to $34.25 per month, and up to a $100 reduction for first-time connection charges. The Lifeline National Eligibility Verifier (National Verifier) checks consumer information when an application is submitted. secure websites. [1], To participate in the program, subscribers must either have an income that is at or below 135% of the federal poverty guidelines, or participate in certain assistance programs. Language links are at the top of the page across from the title. Humanmicrobes.org Review . A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. Self-help service that lets you process transactions like adding airtime or checking your balance. In August 2019, FCC Chairman Pai proposed further administrative changes to root out fraud and abuse of the program. Click the Sign In button in the upper right corner of the screen. Submitting supporting documentation to the National Verifier initiates a manual review process by agents at the Lifeline Support Center. ) or https:// means you've safely connected to Affordable Connectivity Program | Federal Communications Commission Spotlights Lifeline Program. They also say that although 74% of Lifeline subscribers have access to broadband on their smartphone or computer,[11] it is critical to also provide access to standalone broadband service in their homes due to data caps and the usability differences between smartphones and computers. The Lifeline program is available to eligible low-income consumers in every state, territory, commonwealth, and on Tribal lands. Apply by Mail or by Contacting an Internet Company. To learn more please visit GetInternet.gov. Colorado, Mississippi, New Mexico and Utah will be the first states to use the National Verifier. Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center If you apply online, you may receive an immediate approval. For more information about USAC and the USF and the Appropriated Programs, please visit https://www.fcc.gov/general/universal-service, https://www.fcc.gov/emergency-connectivity-fund, and https://www.fcc.gov/acp. One year later, that number nearly tripled to 11,660. Find internet service providers offering the benefit in your state or territory. Tools - ACP - Universal Service Administrative Company A locked padlock An eligible subscriber may receive a discount on either a wireline or wireless voice service (but not both), or on broadband or bundled service. If you have any questions or concerns about your application, you can contact the Lifeline Support Center by phone at 1-800-234-9473 or by email at [emailprotected]. Lifeline provides subscribers a discount on qualifying monthly telephone service, broadband Internet service, or bundled voice-broadband packages purchased from participating wireline or wireless providers. If you need to talk to someone about your eligibility or application status, call the ACP Support Center at (877) 384-2575.
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