lincare return policy

DO NOT DO BUSINESS with this company! Lincare also maintains accreditation for medical equipment management and pharmacy services. Headquarters. This policy varies by manufacturer. Returned items should be sent after receiving authorization (RMA #), along with a written explanation to: Only principal may be refunded for purchases made via Financing Methods. One of your employees ( I believe Cathy is her name) called many time to my home regarding insurance and payment. Zappos. It took me calling my doctors office and telling them I want another company to supply my CPAC after trying to get my machine scheduled for a month. Just because you wear a medium mask in one model, do not assume you wear a medium in another. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if required, an RMA# will be issued to you via email. Nordstrom has a good return policy with an exception of a "case by case" basis which is rather vague. The CPAP.com Return Policy governs all items purchased without a 30 day risk free option. I had the most horrible experience with Lincare last week. Horrible! The phone number they gave (that I'm calling) is *******755. In OCR's letter dated January 28, 2014 (Notice of Proposed Determination, which is attached hereto), Lincare was notified of the If you suffer from obstructive sleep apnea (OSA), you're not alone. I've switched companies and I can't get new tubing cause they charged my Insurance for something I never received. This icon indicates that you are leaving the Company's website. Supplies didn't arrive on time, and worse, Lincare will double and triple bill you for the same service; they bill your insurance plan and if the plan doesn't pay immediately, Lincare will write you that your account is past due and if you don't pay within 10 days, they will send you to a collections agency. I called Lincare and spoke with Michelle and she started giving me excuses from its the home office to they did not see it and whatever else. This is a life or death situation when I call and need help because their equipment stops working Lincare's breathing treatments, which include home health equipment such as nebulizers and medication, are available to use for various ailments, including COPD and asthma. If your respiratory condition has you struggling to keep your lungs clear, HFCWO may be an effective treatment you can do from home. High Frequency Chest Wall Oscillation (HFCWO). It is a piece of silicone that can't weigh a half ounce. To arrange a warranty repair or replacement, use the form linked below. No call 6th time, the receptionist said she would do her best to answer my question and call me back. Thank you so much for your article! I carefully reviewed the claims that have been sent through my primary insurance provider, and Optigen (or Lincare) still has not submitted any claims at all to them. She was concerned and I explained I could not sit at home and wait and that I would be there at 4:00pm she asked if I needed to call when I got home I told her No that I would be there at 4pm could she have someone there she said yes. Lincare Holdings Customer Support Lowest Rating. with such disgusting revues. It converts to purchase after that. Please fill out our short form below to help us match you with a unit that fits your needs. Called them on3/7/16 told them my machine was screaming and needed someone to come out and look at it. Never will use again. Three weeks passed and I still hadn't received any supplies. This icon indicates that you are leaving the Company's website. . Lincare will deny they have doctors rx to change pressure put you on hold for 30 min pick up take your personal info put you back on hold for 5 min, then disconnect and never return the call. I have called on a daily basis for 15 days, only for calls to be 'dropped' or not answered, I am writing to their customer service department and making a minimal payment until I hear from them. LinCare ranks 47th among Home Care sites. But Optigen made a mistake and listed my secondary as primary, and listed "customer pay" as secondary. Living alone? ComplaintsBoard.com is a leading complaint resolution website on the Internet. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Frequent self-INR testing can also minimize the risk of bleeding and clotting. During this time, I spoke with several Lincare representatives explaining the history of the CPAP equipment that I had just for one month (in June 2015), and all dues were paid in time. Our kits, educational resources, and specialty dressing options help make performing wound care at home simple and effective. How can they still be in business! Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. It came with an insensitive & rudely written letter demanding immediate payment. It covers the mask with headgear only and does not include other items in the purchaser's order. Lincare Pharmacy Services delivers your medications straight to your home when you need them. As of right now my husband is receiving supplies from your company and I do not want this Cathy to do something to ruin things for him or to treat him rudely or badly. For most people, the cost of healthcare is a significant concern. At first I was impressed with Lincare and how they did their best for their clients. I would absolutely recommend AGAINST doing business with this company (and to top it all off, most of their customer care and billing staff are rude, obnoxious, and disrespectful, and they don't ever return any promised phone calls). Click here to get notifications about new complaints of Lincare Holdings. 4th time, the person handling my account does not work there anymore but I will get a call back from the new account manager. ! Non-invasive and invasive home ventilation can reduce the effort needed to breathe for patients with chronic respiratory failure. The manufacturer determines if the item will be replaced or repaired, CPAP.com cannot supersede the manufacturers decision. BBB File Opened: 8/9/1994. The 30 day risk free mask policy allows the purchaser to return the item to CPAP.com within 30 days of the date we shipped the to the purchaser for a full refund of the product's purchase price less shipping. Unauthorized charges phone call wait time, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I didn't notice until they sent me a bill for several hundred dollars (without any explanation, itemized invoice, or any references at all just a pink-colored form letter to "pay the delinquent account". Leave the valve open to allow all oxygen to drain. Linking to a third party site does not constitute an endorsement by Company, You can view your profile, see your account balance, view signed documents (PDF's), submit and manage requests, view current orders and order history. I've been with Lincare for over 20 years. In addition to the standard usage requirements, some insurers, including Medicare, require periodic visits to your practitioner to confirm the effectiveness and ongoing necessity of your treatment. They seem to have lost all of my records from my 20 plus years of getting my Cpap supplies from American Home Patient, which Lincare has acquired. However, the woman we were told administrates the front office is a completely different story. Compressed oxygen: cylinders (Oxytote and straight-post), H-tanks, T-tanks, and other large cylinder tanks. We are offering CPAP machine And Bipap machine for rental and sales. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. Simply tried to order CPAP supplies and after 1 1/2 months and multiple phone calls to both FL and my local office, no supplies, no calls back, and rude reaction when I would inquire as to the hold-up. Products used:Resmed CPAC and Airfit Full Mask, Kelly Wood went out of her way to help me. PDF Lincare NFD for Web - HHS.gov I ALWAYS CLEAN THE VENTS MYSELF, BUT I LET THE COMPANY REPLACE IT. Sincerely, Felix Polz LT COL, US ARMY (Ret) 867 S PHELPS DR APACHE JCT, AZ [protected] Email: [protected]@verizon.net. Liquid oxygen and liquid oxygen vessels: portables (including high-flow . We would greatly appreciate to hear something or we will take our business else where. If you've had the same bad treatment that I have received please REPORT THEM TO YOUR DR'S AND THE INSURANCE PROVIDERs.They don't deserve contracts and referrals with these connections.I've had a bipap machine for 5 months now that I cannot use. Patients following this at-home respiratory treatment can benefit from uninterrupted sleep, increased alertness, and improved cognitive function. To just let people hang there does not go along with your Own Mission Statement with standards of excellence and care. Lincare Pharmacy Services delivers your medications straight to your home when you need them. We believe in promoting patient education and building solid relationships with our patients and their families, practitioners, and caregivers. This company needs to not be in business, especially with such vulnerable customers who depend on them. Lincare is the leading respiratory supplier in the country, serving nearly 2 million patients from the comfort of their homes. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. They do not appreciate nor deserve anyone's business. Had used the local office with success many times before Lincare . Why am I receiving calls from Lincare? When you join Lincare, you aren't just working a jobyou're helping improve our patients' overall quality of life. She remembered be from the past and trying to get a hold of me regarding my insurance. Been trying to call them to get a status update on my machine that was supposed to be ordered almost two months ago. I waited over 45 minutes to speak to a customer service agent before I hung up. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation. LinCare is a Fraud. No call 3rd time, she was not in that day but I will get a call back. I sent them the 2nd of 3 installments. Home Respiratory Care, Respiratory Supplies & Equipment | Lincare Anyway she came back on the line to tell me the girl in charge of ordering was out that day, and she would call me the next day. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. Really? Lincare has been providing my oxygen needs for years now an I can't say enough good things about them. After all I'm sure they are getting their much needed rest . Changed co. Hope this one is better. In the ever-changing world of healthcarefrom new product innovations to breakthroughs in disease managementLincare has its finger on the pulse of the latest medical developments to keep you up to date and in the know. Our comprehensively trained dieticians help feed those who can't consume the calories they need. Oxygen and Oxygen-Related Products. When I finally decided to call it quits and try leaving an order for my medical supplies via their voice mail, the message said the voice mail box was full. Claim it and get a lot of features. Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. I can't believe this is what our society has come to. And I'm on hold for 45 minutes Business Incorporated: I told he that was not true, Yes it may have gone into default but it was paid for, in fact I over paid and was issues a refund check # [protected] for $69.31 on 1/13/15. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. When we were stopped at the stop light & I asked him where he learned how to drive and that he almost caused me to wreck twice, he laughed & said your breathing right. Our PT/INR at-home testing allows Warfarin patients to monitor their blood anticoagulation levels at home. Daniele at front desk was very helpful. When I received their bill for the accumulative remaining charges, it was a surprise, to say the least. My advice to othersGo to any other supplier for your CPAP supplies. How do we get another supplier covered by medicare in this area.zip code 02346. PTO and work life balance at Lincare | Indeed.com However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly and regularly, as prescribed by their practitioner. show. I don't know what the problem but I went to American Home Patient on November 6th to transfer my supplies to them. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. They have my phone number and email address on file, but have never called or emailed me about this (and they haven't joined me in the 21st century -- no email address or simple online chat box where you can address issues like this. We were told it was because of changes in the Denver are and how they were having with the adjustment. They have poor customer care and hang up on customers repeatedly, Yes, Lincare is fraudulent. She (Cathy) became extremely rude and told me she would need to check with her billing and get back to me. CPAP.com - Return Policy | CPAP.com Please read our, Continuous Positive Airway Pressure (CPAP/Bilevel) devices, ResMed AirSense 10 AutoSet CPAP with Humidifier, Philips DreamStation Auto CPAP with Heated Humidifier & Cell Modem, ResMed AirSense 10 AutoSet CPAP for Her with Humidifier, ResMed AirCurve 10 VAuto Bilevel Machine with Humidifier, ResMed AirCurve 10 ASV Bilevel Machine with Humidifier, ResMed AirCurve 10 ST Bilevel Machine with Humidifier, Philips DreamStation Auto BiPAP S with Humidifier, Philips DreamStation BiPAP autoSV with Humidifier, ResMed AirCurve 10 S Bilevel Machine with Humidifier, ResMed AirCurve 10 VAuto Bilevel Machine with HumidAir Heated Humidifier and ClimateLineAir, Philips DreamStation BiPAP ST with Humidifier & Modem, ResMed AirCurve 10 ST-A Bilevel Machine with Humidifier, PARI Trek S Nebulizer with 12V D/C Adaptor, Drive Medical DeVilbiss Traveler Portable Nebulizer, Philips Respironics InnoSpire Mini Compressor Nebulizer with AC Adaptor & Car Charger, Medline Industries Aeromist Compact Compressor, Philips Respironics Trilogy EVO Ventilator, Philips Respironics Dreamwear Full Face Mask. On July 5, 2015, I asked Lincare to pick the equipment up explaining the situation; a manager (Ed - ext. In the position she is in she should be able to put whatever issues she has aside. Give me a break! LinCare has a rating of 1.46 stars from 686 reviews, indicating that most customers are generally dissatisfied with their purchases. 19387 US Highway 19 N, Clearwater, FL 33764-3102. I have been waiting for these Filters, since Jan. 27, 2016, , I keep getting the run around about them. I was a client before and had applied to begin again. How does a company like this stay in business? i have recently been able to pay my bill on line but would like to be able to get my billing and payment history. Good luck to us I guess. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. 53 reviews of Lincare "I agree with the poster who said Lincare reps are rude, unresponsive, and the place should be shut down. Below we'll go over why you need a return policy, show you some examples, and provide you with a free . I was transferred to this Cathy person. Firstly avoid this company if possible. 1024) sent a technician to pick it up quite soon. When you have a respiratory condition, you don't have control over when symptoms might flare up. And I have no choice, I have to put up with their lies, and poor service.My Health depends on good working equipment and good service. Lincare's markups are outrageous because they assume the insurance will pay for everything . Totally unacceptable. Check with us to be sure! A 15% returns processing fee will be subtracted from the original cost and a credit for the difference will be issued. My sleep clinic simply changed me to a new supplier and I am now very, very happy with them. Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. I have contacted my insurance company and was told by them I had to go through the company I purchased my machine from for my supplies. If I could give zero or minus I would. On hold for over 20 minutes, then they just hang up on you, or they answer after 20 minutes, take your information and you never hear back. When we called them to see why they didn't show up they got very ugly and mean. They also list the MSRP as $49.00. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. The first machine they bought they took back right away as it Share your photos and videos with others to prove the truth of your words. I would like to be able to access the past year of billing and payments. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. Never happened! When called to ask about it, got hung up on TWICE after waiting a half hour. I. Lincare's Request for Hearing . Some insurers may require documentation of equipment usage. I am 56 years of age and have been in Public Safety for over 30 years and have never seen a company this unorganized. Lincare decided to show up with no warning while my mom was home alone and took her oxygen concentrator AND her nasal cannula. No call 2nd time, she was on the other line and will call me back. They are harmful to people not helpful. But it is getting harder and harder to make things work. DME is covered under many insurance plans, including Medicare. All my husband would like is his Full Face Mask ! Lincare is a contracted Medicare Provider for CPAP Equipment, Supplies and Services. Products used:Oxygen, and consular, regulators, I have spent hours trying to set up automatic payments for a $3.45 monthly payment. LINCARE, NORCO, AND SUPPLIER WILL REPLACE IT. The CPAP.com Return Policy governs all items purchased without a 30 day risk free option. She has acted in a very unprofessional manner. I except the fact that my account went into default therefore you no longer want to do business with me, but my account was paid in full, overpaid for that matter. Our Shipping & Returns Policies | Reliant Ribbon Dear Sir: Got a new machine a year ago September 2014 from Lincare. About Your Conditions. Yes i have a question. At Lincare, we've made it our mission to help patients get their lives back by improving their health and overall well-being. This is a requirement for DME durable medical equipment suppliers for Medicare contracts. Complimentary delivery straight to your door. I don't understand these people because the people they service are depending on them. LINCARE - 53 Reviews - 19387 US Highway 19 N, Clearwater - Yelp Then ask someone why I tried for over 3 weeks to get a new c-pap mask and hose from the HOME office in Florida and it never showed up! 2014 Infopia USA images used with permission. CPAP.com does not offer a 30 day risk free option on all products. 2023 Lincare Holdings Inc. All rights are reserved. PAP treatment can help you breathe more easily during sleep, and can help eliminate snoring. We can be reached by phone toll free at 800-356-5221, text:832-308-2219, or email: cpap@cpap.com. That's why Lincare is committed to delivering quality respiratory therapy to patients through our broad suite of home medical services. For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. Each time I call there is either a reason no RT could come for an interview-"he was fired" or "we will get back to you" or "I am not usually at this station but I will call you about this before I leave the office ". We use cookies to understand how users engage with our website. Durable Medical Equipment and Devices - An Overview | Lincare Please read our Cookie Policy to learn more. Our Continuous Positive Airway Pressure (CPAP) machines help keep your airways open at night. have been waiting for 11 months for my portable machine was told 2 months left message no call backs talk to operater said will get call back never happens. DONNA, I REPLACE THE FILTER BY ASKING MY SUPPLIER, THEY USUALLY ARE VERY ACCOMADATING AND GIVE ME ONE. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. Shipping 79. LinCare ranks 47th among Home Care sites. I am having the same problem, Dr ordered new machine for me, I needed new supplies so they send me the supplies for the machine I had 5 years ago. On 2/11 and 2/12, my husband and I repeatedly called Lincare' Have you updated your information on Philips website to let them know [protected] option 2 (problems that you were not able to resolve thru Go online and change payment from recurring. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Been trying to call them to get a status update on my machine that was supposed to be ordered almost two months ago. I have no choice. We are considering filing a complaint with Medicare and looking into going with another company if your people do not want to help us ! What adds salt to the wound is Lincare is the only supply company in our area. As always, please call us, email, text or chat if you have any doubt or question about your order before it ships. Call your local recycling center. You may also need to remove the regulator. but is solely provided for additional information. Excellent personal service when I had to go down to Farmingdale New Jersey to fix my machine or to get a new one very easy to contact and to get supplies when needed once again thank you for the excellent customer service as always. For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. We use cookies to understand how users engage with our website. Lincare CPAP > Home This could be the worst company that I have ever tried to deal with. Michell W was very helpful of obtaining my new mask and contacted me about the process when I will be receiving my full equipment,. Lincare Policies | Lincare Then the mask /hose broke and I'm on day 5 without using it, calling every day without a call back! You will be contacted by a rental specialist within 1 hour (open 9AM - 5PM MST) to provide a quote and finalize your order.

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lincare return policy

lincare return policy